How we handle website inquiries.

Twin Springs Renovations is an owner-operated property repair business. This notice explains how we handle information submitted through our website.

Information we collect

The website form may collect your first name, optional last name, phone number, optional email address, contact type, service needed, property city or area, property ZIP code, project description, timing preference, preferred contact channel, and optional consent to receive operational text messages.

How we use your information

We use this information to review and respond to your inquiry, discuss your property repair needs, schedule appointments or estimates, provide project-related follow-up, keep a record of the inquiry, and notify the business owner that a form was submitted.

Our website form provider processes your submission and creates an inquiry record. The current setup does not send automated customer-facing emails, text messages, calls, or review requests.

Optional text messages

If you check the optional text message box, you agree to receive appointment confirmations, estimate scheduling updates, and project follow-up by text. Message frequency varies. Message and data rates may apply. Reply STOP to stop messages or HELP for help. Checking the box is not required to submit the form. This consent does not include promotional messages.

Service providers and data sales

We use a website form provider to process submissions and maintain inquiry records. Twin Springs Renovations does not sell personal information.

Your choices

You may choose not to provide optional information. You may also contact us to request access to, correction of, or deletion of information associated with your inquiry. Reply STOP to withdraw optional text message consent.

Data retention

We retain unconverted website inquiries for 12 months. Information may be kept longer when needed for an active customer relationship, a dispute, or a required business record.

Security

No method of transmitting or storing information online can be guaranteed to be completely secure.

Contact

Questions or privacy requests may be sent to kenneth@twinspringsrenovations.com.